RETURN & EXCHANGE POLICY

At KAH LAA ATELIER, each piece is carefully made specifically after the order is confirmed, according to the measurements and specifications selected by the customer.

Due to the made-to-order nature of our pieces, all orders are considered final once production has begun. Pieces cannot be exchanged or returned due to a change of mind, choosing an unsuitable size, or providing incorrect measurements by the customer.

We kindly ask you to carefully check the size, length, measurements, and all order details before completing your purchase.

Manufacturing Defects

Exchanges or returns are accepted only in the case of a confirmed manufacturing defect in the piece.

If a piece is received with a manufacturing defect, please contact our customer service team with details of the issue and clear photographs of the piece. The case will be reviewed before the exchange or return request is approved.

The piece must remain in its original condition and must not have been worn, washed, altered, or damaged, with all original tags still attached.

Once the case has been approved, the request will be handled by exchanging the piece for an identical piece free from defects, or returning the piece and issuing a refund, depending on the case and the approved procedure.

Order Modification or Cancellation

As each piece is prepared and tailored specifically according to the customer’s order and measurements, the order cannot be modified or cancelled once production has begun.

If you wish to modify any order details before production begins, please contact us as soon as possible, and we will try to make the requested modification whenever possible.

Measurements

The customer is responsible for ensuring the accuracy of all measurements and information provided at the time of order.

A sizing issue resulting from incorrect measurements provided by the customer is not considered a manufacturing defect and is not eligible for exchange or return.

If the sizing issue is caused by the piece being produced incorrectly or not according to the measurements approved in the order, it will be treated as a manufacturing defect.

Refunds

Once a return request has been approved due to a confirmed manufacturing defect, the refund will be processed according to the original payment method and the procedures adopted by the payment service provider.

At KAH LAA ATELIER, attention to detail begins from the moment the order is placed until the piece reaches you. We value your trust in us and always strive to provide an experience worthy of you and of every piece made especially for you.